U2 Login

Before signing in

Check the website address and use the account details you registered. Avoid sharing passwords or entering them into links sent by unknown contacts. If the embedded account screen does not load, use the existing login link on this site or ask support for help.

If the password is rejected

Check spelling and keyboard settings once, then use the recovery option shown on the account screen. Repeated guesses can make recovery harder. Do not create another account to work around a login problem.

If a verification message does not arrive

Check the registered number and whether your phone can receive messages. Follow any waiting period shown before requesting another code. If your number has changed or is inactive, contact support for the required recovery process.

If the account screen fails to load

Try refreshing once and check your connection and browser version. Record the error and device details if the issue persists. Do not install an unknown file or disable browser security to force access.

New to U2? Read the registration guide. For device access, see download instructions.

Can I use another person’s phone number?

Use accurate account details that you control. If you no longer have access to the registered number, request recovery through support rather than asking someone else to receive account codes.

What information helps support?

Describe the failed step, device and browser, and the exact error. Include a redacted screenshot if useful. Send identity documents only through the verified process requested for your account.

What should I check after recovery?

Review the registered details and recent account activity. Change a reused password and sign out on shared devices. Report unfamiliar transactions through customer support.

See the FAQ for related account and payment questions.